They dropped the ball on switching over my name server, support has answered a question I didn't ask on at least 2 occasions, there have been a number of Errors with the site. One Ajax error prevented me from accessing my account. Two sequential errors that occurred when I attempted to place an online order for a dedicated IP lead me to conclude the order had not been placed. This was later confirmed by a customer service representative, and 3-4 days after the fact, they decided to attempt to manually charge my account without telling me that they were going ahead and placing the order. Then they sent me an invoice demanding payment within 7 days under the threat of service suspension, even though no dedicated IP was ever set up!
They offer extremely low monthly hosting rates, but then charge outrageous fees for services other hosts I have had have offered for free.
The Indian customer service representative was almost understandable, But I could understand about 1 out of 5 words that the oriental (Chinese?) Support rep spoke. How can a support representative assist you if you can't understand what the heck they are saying? What's the point of even having support at that point? It's like a Saturday Night Live Routine, only instead of Samurai Deli it's Samurai Customer Support - Where the customer calls in and the only English phrase the rep knows is "no Coke! Pepsi!"
Me: "Hi, I'm getting an Ajax error when I go to access my account"
Samurai CS Rep: "No Coke! Pepsi!"
And they are still trying to bill me for setting up a dedicated IP on a hosting account I cancelled!!! I would think providing a dedicated IP for a non existent service would prove a bit challenging! But no, the fine people at Just Host want my $19! And they are making it happen!
So this has been a complete disaster. I'm waiting to see what bungling antics they come up with next, because I am sure they aren't done yet.
At any rate... In all my years of having one web site or another hosted, JustHost.com has been the absolute worse!!! If someone is considering them and reads this, it is my hope that you take heed and spare yourself the headache!
1 comment:
I should like to add that since posting this, I have had 2 people say "I have Just Host, and I never had any problems" after which they go on to describe similar problems xD
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